![]() I went with Ridgid both because of the LSA and the fact I liked their router best. They’re much less expensive and have a wide range of tools. If I was buying today, I’d look real hard at Ryobi. It’s just a frustrating, inconsistent experience. Luckily they didn’t ship it out yet so we were able to send it out for repair under my name and maintain the LSA, no thanks to the store clerk. No call.I stop at the store on my way home that evening. I explained my story to about 3 different people and asked to have the tool rental counter people call me back to confirm. I called back to the store to get them to hold my saw before they shipped it out. They said Nope.you either need a store receipt, even if it’s for a penny, or you lose your LSA. I finally call the 800 number and tell them how it went down. So how do I register this for the LSA? Oh, you just go online and do it. This guy goes to the tool department, comes back with a 5 piece kit, opens it, and hands me the recip saw and says have a nice day. I took it to a different HD store for them to ship back. Bottom line.they made good on it, but it was a lot of trouble for me, the customer.Īnother claim, my 18v recip saw. So then Ridgid sends me an email with descriptions of pictures they want me to take and send to them. Huh? Why not? So we call the Ridgid 800 number. ![]() They finally locate and tell me it wasn’t fixed. I go to get it and they can’t find it for about 30 minutes. Then they ship it out, I get a call from the store a couple weeks later saying it’s ready. They charged me $20 which is refundable when they determine it’s under warranty. I took it to the HD store so they could ship it out. One was for the battery powered shop vac. The process when you have a claim is always different. Many of the complaints you’ll hear are from people who never went through all the hoops they require. I say this as someone who has bought many of these tools and successfully registered all of them for the LSA. If you buy it for the LSA and you have to use it, you’ll be disappointed because they suck at administering it. If you like the color, the price, the looks, the performance or anything else, then go for it.
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